A brand new firmware replace for the Bose QC 35 II headphones seems to be inflicting issues for some customers.The firmware apparently weakens the efficacy of energetic noise-cancelation.The issue may be the results of a failure to put in the firmware accurately; there’s a methodology to repair the difficulty.
During the last month, a number of house owners of the immensely-popular Bose QuietComfort 35 II headphones have reported that current updates to firmware (four.5.2) have decreased the effectiveness of the energetic noise canceling (ANC). Whereas this doesn’t seem to have an effect on all customers, it’s one thing that definitely offers house owners of the headphones pause when updating their software program.
In a protracted thread on the assist boards, many customers have reported that after updating to the newest firmware, each the “excessive” and “low” ANC settings now carry out with the identical efficacy. Sadly, these customers report that it seems that the software program is caught on the “low” setting.
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It seems that the difficulty is a bit more widespread than it has been in earlier years, as we’ve discovered complaints past Bose’s assist boards. There are a selection of complaints on Reddit, for instance.
In a press release to The Verge, Bose said that no adjustments have been made to the ANC software program within the headphones and that customers are discouraged from reverting to earlier firmware. Whereas a consumer within the Bose assist boards provided this workaround, it’s not clear whether or not or not this may work for all affected headsets. We requested our colleagues over at SoundGuys to see if they may replicate the difficulty, however their unit didn’t exhibit a change in ANC efficiency.
…working via the steps to repair a failed replace appears to treatment the scenario for a lot of
Most of the affected customers report a mismatch between the reported firmware within the Bose Join App and what Bose’s replace app reads. Due to this, the SoundGuys postulated it may need been a failed replace inflicting the difficulty. And certainly, working via the steps to repair a failed replace appears to treatment the scenario for lots of the customers reporting points after the firmware replace.
In case you are an proprietor of the Bose QuietComfort 35 II and have run into poor ANC efficiency after the replace, we advocate you comply with these steps earlier than contacting Bose assist.
Flip off the headphonesPlug the QC35 II into your wall charger for at the least 5 seconds, then take away the cableConnect the headphones to your pc by way of USB, and go right here in a browserDownload and run the Bose Updater app in your computerUpdate the headphones utilizing your pc to the newest firmware manually
These steps might not remedy the issue, however it’ll at the least make sure that you’re working the newest firmware by a course of that’s extra more likely to succeed. This was enough for some customers within the assist discussion board, however your mileage might differ.
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